These Terms of Service ("Terms") govern your use of the Lureto Collection website and your purchase of products through our online store.
By accessing or using our website, or placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.
1. Company Information
The website www.lureto-collection.com is operated by:
Registered Company Name: [Registered Company Name]
Webshop / Brand Name: Lureto Collection
KvK Number: 85521361
Registered Address: Keurenplein 4 Box A5881, 1069 CD Amsterdam, The Netherlands
Email: info@lureto-collection.com
Website: www.lureto-collection.com
In these Terms, "[Registered Company Name]," "Lureto Collection," "we," "us," and "our" refer to the company operating the Lureto Collection webshop.
2. Applicability
These Terms apply to all offers made by us, all orders placed through our website, and all agreements between us and our customers.
By placing an order through our website, you confirm that you have read and accepted these Terms.
If you are a consumer, nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate and up to date.
However, colors and appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the actual product.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Prices
All prices displayed on our website are stated in the applicable currency shown at checkout.
Unless otherwise stated, prices include applicable VAT where required by law.
Any applicable shipping, customs, duties, taxes, or other charges will be displayed or communicated to you where required before you complete your purchase.
For orders shipped outside the European Union, you may be responsible for import duties, customs charges, local taxes, or other fees imposed by the destination country. These charges are outside our control.
5. Orders and Formation of the Contract
When you place an order through our website, you are making an offer to purchase the products in your order.
After submitting your order, you will receive an order confirmation by email. The order confirmation acknowledges that we have received your order; it does not necessarily mean that your order has been accepted.
A sales contract is formed when we accept your order and confirm that the products have been dispatched, unless applicable law provides otherwise.
We reserve the right to refuse or cancel an order, including where:
- a product is unavailable;
- there is an error in the product description or price;
- we reasonably suspect fraudulent or unauthorized activity;
- we are unable to deliver to the requested destination; or
- circumstances outside our reasonable control prevent us from fulfilling the order.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
6. Payment
Payment must be completed using one of the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not generally have access to your complete payment-card information where payment is processed through a third-party payment provider. Payment processing may be subject to the terms and privacy policies of the applicable payment provider.
7. Shipping and Delivery
We ship to the countries and destinations indicated on our website.
Estimated delivery times are provided for informational purposes unless a specific delivery deadline has been expressly agreed.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, severe weather, or other unforeseen events.
If your order is delayed, please contact us at info@lureto-collection.com and we will reasonably assist you in determining the status of your shipment.
For EU consumer purchases, mandatory statutory delivery rights continue to apply.
8. International Orders
We may accept orders from customers worldwide.
Customers purchasing products for delivery outside the Netherlands or the European Union are responsible for ensuring that the products may lawfully be imported into their destination country.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Such charges are not controlled by Lureto Collection and, unless expressly stated otherwise at checkout, are the responsibility of the customer.
Customers are also responsible for providing accurate delivery and customs information.
9. Right of Withdrawal for EU Consumers
If you are a consumer located in the European Union, you generally have the statutory right to withdraw from your online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
If an order contains multiple goods delivered separately, the withdrawal period generally begins when you receive the last good.
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.
You may contact us at:
Email: info@lureto-collection.com
You may simply provide a clear statement that you wish to withdraw from your purchase, including your order number and the products concerned.
10. Effects of Withdrawal
If you validly withdraw from a purchase, we will reimburse the payments received from you, including the applicable cost of standard delivery, subject to the rights and limitations provided by applicable law.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.
Refunds will generally be made using the same payment method used for the original transaction, unless another method has been expressly agreed.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, we are not required to reimburse the additional cost of that more expensive delivery option.
Unless we have expressly agreed otherwise, you are responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided that we informed you of this obligation before purchase.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, to the extent permitted by applicable law.
11. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in circumstances where an applicable legal exception exists.
Depending on the products and services offered through our website, this may include, for example, products that are:
- made to the customer's specifications or clearly personalized;
- sealed products that are not suitable for return for health or hygiene reasons where the seal has been broken;
- otherwise excluded from the right of withdrawal under applicable law.
Any applicable exception will be communicated to you before or during the purchase process where required by law.
12. Returns
If you wish to return a product, please contact us at info@lureto-collection.com before sending the product back.
Unless otherwise required by law or expressly agreed by us, returned products should be sent back in an appropriate condition and with reasonable care.
Where applicable, products should preferably be returned in their original packaging together with any accessories, manuals, or other items supplied with the product.
Nothing in this section limits your statutory rights regarding defective or non-conforming products.
13. Faulty, Damaged, or Non-Conforming Products
We are responsible for ensuring that products sold to consumers comply with the applicable statutory requirements.
If a product is defective, damaged upon arrival, or does not conform to the agreement, please contact us at info@lureto-collection.com as soon as reasonably possible and provide your order number and, where useful, photographs or other information showing the issue.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, cancellation of the contract, or a refund.
Mandatory statutory consumer rights cannot be excluded or reduced by these Terms.
EU consumer law provides a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract, although national law may provide additional protections.
14. Damaged Deliveries
If your package appears to have been damaged during delivery, please contact us at info@lureto-collection.com with your order number and photographs of the packaging and product.
We will review the matter and assist you in accordance with your statutory rights and our applicable return or replacement procedures.
You should not assume that failure to report damage immediately removes your statutory rights.
15. Promotions and Discount Codes
From time to time, we may offer promotional discounts, coupon codes, or other special offers.
Unless expressly stated otherwise:
- promotional codes cannot be exchanged for cash;
- promotional codes may not be combined with other offers;
- promotional codes may have an expiry date;
- each promotion may be subject to additional conditions communicated at the time of the offer.
We reserve the right to correct obvious errors or withdraw a promotion where necessary, subject always to applicable law.
16. Intellectual Property
All content on the Lureto Collection website, including text, photographs, graphics, logos, product images, designs, trademarks, illustrations, videos, and other materials, is owned by or licensed to us unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
17. Website Use
You agree not to use our website:
- for any unlawful purpose;
- to engage in fraudulent or abusive activity;
- to interfere with the operation or security of the website;
- to attempt unauthorized access to our systems;
- to introduce malicious code or harmful software; or
- in any way that could damage, disable, overburden, or impair the website.
We may restrict or suspend access to the website where reasonably necessary to protect our business, website, systems, customers, or third parties.
18. Third-Party Services and Links
Our website may use or link to third-party services, payment providers, shipping providers, social-media platforms, or other external websites.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to separate terms and privacy policies.
19. Personal Data and Privacy
We process personal data in accordance with our Privacy Policy and applicable data-protection legislation.
For information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy available on our website.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.
This does not affect mandatory consumer rights or our liability for matters that cannot legally be excluded or limited.
21. Force Majeure
We will not be responsible for delays or failures to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include, where applicable, natural disasters, war, terrorism, government actions, strikes, labor disputes, transportation disruptions, supply-chain disruptions, internet or telecommunications failures, pandemics, or other events beyond our reasonable control.
Where reasonably possible, we will inform affected customers and take reasonable steps to minimize the impact.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, products, services, legal requirements, or website functionality.
The version published on our website will apply from its stated effective or updated date.
Changes will not affect rights that have already arisen under an existing contract unless permitted or required by applicable law.
23. Governing Law
These Terms are governed by the laws of the Netherlands, except where mandatory consumer-protection laws of the country in which you reside provide you with additional rights that cannot legally be excluded.
If you are a consumer residing in another European Union country, applicable mandatory consumer protections in your country of residence may continue to apply.
24. Dispute Resolution
If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter amicably.
You can contact us at:
Email: info@lureto-collection.com
Nothing in this section prevents a consumer from exercising any mandatory legal right to bring a claim before a competent court or use an applicable alternative dispute-resolution mechanism.
25. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.
The remaining provisions will remain in full force and effect.
26. Contact Information
If you have any questions about these Terms, your order, a return, or a complaint, please contact us:
Lureto Collection
Universe Zorg
Keurenplein 4 Box A5881
1069 CD Amsterdam
The Netherlands
KvK Number: 85521361
Email: info@lureto-collection.com
Website: www.lureto-collection.com
One thing still needs to be filled in: Universe Zorg. That's the actual legal entity registered with the Dutch Chamber of Commerce (KvK), which may be different from your brand name Lureto Collection.
Also, because you're selling in the EU, I recommend having the final Terms reviewed against your actual products and return process before publishing. In particular, EU rules require specific pre-contract information and consumer guarantee information, so your Shopify setup should match the legal wording.
