At Lureto Collection, we are committed to getting your order to you safely and as quickly as possible.
1. Free Shipping
We offer free standard shipping on all orders, unless otherwise stated on the website or at checkout.
There are no standard shipping charges added to eligible orders.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply. These charges are not included in our free shipping offer unless explicitly stated otherwise.
2. Order Processing
Orders are generally processed and prepared for shipment within 48 hours after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next working day.
The processing time refers to the time required to prepare your order for shipment and does not include the delivery time.
3. Delivery Time
Our estimated standard delivery time is:
5–7 working days
Delivery times are estimates and begin after your order has been processed and handed over to the shipping carrier.
The total estimated timeframe is therefore generally:
Up to 48 hours processing + 5–7 working days delivery.
Please note that delivery times may vary depending on your destination and circumstances outside our reasonable control.
4. International Shipping
We may ship orders to customers worldwide.
International delivery times may vary depending on the destination country, customs procedures, local delivery services, and other factors.
The standard delivery estimate of 5–7 working days applies as an estimated timeframe and may not apply to every international destination.
Where a different estimated delivery timeframe applies to your destination, this may be communicated during checkout or in your order confirmation.
5. Tracking Information
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
Please allow some time for the carrier's tracking system to become active after the shipment has been handed over.
If you have not received tracking information or your tracking information has not updated for an extended period, please contact us at:
info@lureto-collection.com
6. Delivery Delays
While we aim to meet our estimated delivery times, delays can occasionally occur.
Possible causes of delays include:
- Carrier delays;
- Severe weather;
- Customs processing;
- Public holidays;
- Strikes or labor disruptions;
- High shipping volumes;
- Incorrect or incomplete delivery information;
- International border or customs procedures; and
- Other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact us at info@lureto-collection.com and we will assist you in checking the status of your shipment.
Nothing in this Shipping Policy limits any mandatory delivery rights you may have under applicable consumer law.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you realize that you have entered an incorrect address, please contact us as soon as possible at info@lureto-collection.com.
We will make reasonable efforts to update the shipping information before your order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
8. Failed or Missed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may attempt to deliver the package again, leave the package at an appropriate location, or provide instructions for collection, depending on the carrier and destination.
Please follow any instructions provided by the shipping carrier.
If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or failure to collect the package, please contact us at info@lureto-collection.com so that we can determine the appropriate next steps.
9. Lost or Damaged Shipments
If your order appears to have been lost or arrives damaged, please contact us at info@lureto-collection.com.
For damaged packages, please provide photographs of the packaging and the product where possible.
We will investigate the issue with the shipping carrier and work with you toward an appropriate solution in accordance with applicable law.
10. Customs, Duties, and Taxes
For orders delivered outside the European Union, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
These charges are determined by the destination country's authorities and are outside the control of Lureto Collection.
Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.
Customers are also responsible for complying with any applicable import requirements in their country.
11. Delivery to Certain Locations
Shipping availability may vary depending on the destination.
We reserve the right to restrict or decline delivery to certain locations where shipping is unavailable, prohibited, or not reasonably practicable.
If we are unable to fulfill an order because delivery to the selected destination is unavailable, we will contact you and, where appropriate, refund any payment made for the affected order.
12. Order Splitting
In some circumstances, products from the same order may be shipped separately.
This may occur due to product availability, warehouse locations, fulfillment arrangements, or shipping considerations.
If your order is shipped in multiple packages, you may receive separate tracking information.
13. Contact Us
If you have any questions about shipping or the status of your order, please contact us:
Lureto Collection
Universe Zorg
Keurenplein 4 Box A5881
1069 CD Amsterdam
The Netherlands
KvK Number: 85521361
Email: info@lureto-collection.com
Website: www.lureto-collection.com
