At Lureto Collection, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit or make a purchase through www.lureto-collection.com, contact us, or otherwise interact with our services.
1. Who We Are
This Privacy Policy applies to the processing of personal data by:
Registered Company Name: Universe Zorg
Webshop / Brand Name: Lureto Collection
KvK Number: 85521361
Registered Address: Keurenplein 4 Box A5881, 1069 CD Amsterdam, The Netherlands
Email: info@lureto-collection.com
Website: www.lureto-collection.com
For the purposes of applicable data-protection legislation, including the General Data Protection Regulation (GDPR), we are responsible for the processing of your personal data as described in this Privacy Policy, unless stated otherwise.
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal data:
Contact and identification information, such as:
- First and last name
- Billing and delivery address
- Email address
- Telephone number
- Other contact information you provide to us
Order and transaction information, such as:
- Products purchased
- Order number
- Order date
- Delivery information
- Billing information
- Payment status
- Refund and return information
Payment information
Payments may be processed through third-party payment providers. Depending on the payment method you choose, payment providers may process payment details such as card information, bank details, or other payment credentials.
We generally do not receive or store your complete payment-card details.
Account information
If you create an account with us, we may collect information associated with your account, such as your email address, name, saved addresses, order history, and login-related information.
Communications
If you contact us, we may collect the information you provide, including your name, email address, order information, and the contents of your communication.
Technical and usage information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Referring website
- Pages viewed
- Date and time of visits
- Website interactions
- General location information derived from technical data
3. How We Collect Personal Data
We may collect personal data when you:
- Visit or browse our website;
- Create an account;
- Place an order;
- Subscribe to our newsletter or marketing communications;
- Contact customer service;
- Submit a return or refund request;
- Participate in a promotion, survey, or other activity;
- Interact with our website through cookies or similar technologies; or
- Otherwise provide information directly to us.
Some information may also be provided to us by service providers that help us operate our webshop, process payments, deliver orders, provide analytics, or support our marketing activities.
4. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To process and fulfill your orders;
- To process payments;
- To arrange delivery;
- To manage returns, refunds, exchanges, and complaints;
- To communicate with you about your orders;
- To provide customer service;
- To create and manage customer accounts;
- To send transactional emails and other necessary service communications;
- To send marketing communications where permitted and where you have provided the required consent;
- To personalize and improve your shopping experience;
- To analyze website usage and performance;
- To prevent fraud, abuse, and unauthorized transactions;
- To maintain the security of our website and systems;
- To comply with legal and regulatory obligations;
- To establish, exercise, or defend legal claims; and
- For other purposes disclosed to you at the time your personal data is collected.
5. Legal Bases for Processing
Where the GDPR applies, we process your personal data on one or more of the following legal bases:
Performance of a contract
We may process your personal data when necessary to process your order, deliver products, process payments, manage returns, or otherwise perform our contractual obligations to you.
Legal obligations
We may process personal data where necessary to comply with legal obligations, including accounting, tax, consumer-protection, and record-keeping requirements.
Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.
This may include website security, fraud prevention, improving our services, customer support, and certain forms of direct marketing where legally permitted.
Consent
Where required by law, we will ask for your consent before processing personal data for specific purposes, such as certain marketing communications or non-essential cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
6. Shopify and Service Providers
Our online store is powered by third-party ecommerce technology and may rely on various service providers to operate the website and fulfill orders.
These providers may process personal data on our behalf or as independent controllers, depending on their role.
This may include providers involved in:
- Ecommerce and website hosting;
- Payment processing;
- Fraud prevention;
- Order fulfillment;
- Shipping and delivery;
- Customer service;
- Email and SMS communications;
- Analytics;
- Advertising;
- Website functionality;
- Security; and
- Other business operations.
We only permit service providers to process personal data where appropriate and take reasonable steps to ensure that personal data is handled in accordance with applicable data-protection requirements.
7. Payments
When you make a purchase, payment information may be processed by the payment provider you select at checkout.
The payment provider may collect and process payment information in accordance with its own privacy policy and applicable legal requirements.
We recommend reviewing the privacy policy of your selected payment provider if you would like more information about how your payment information is processed.
8. Shipping and Delivery
To fulfill your order, we may provide relevant information to shipping companies, logistics providers, fulfillment partners, warehouses, and other service providers.
This may include your name, delivery address, telephone number, email address, order information, and other information necessary to deliver your purchase.
These providers may use your personal data only as necessary to provide their services and comply with applicable legal requirements.
9. Marketing Communications
If you subscribe to our newsletter or otherwise provide the required consent, we may use your email address to send you information about:
- New products;
- Promotions;
- Special offers;
- Collections;
- Events;
- Company updates; and
- Other marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the communication or by contacting us at info@lureto-collection.com.
Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, shipping updates, or information about your account.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files placed on your device that can help us operate the website, remember preferences, understand how visitors use our website, and provide relevant marketing where permitted.
We may use different categories of cookies, including:
Strictly necessary cookies
These cookies are necessary for the website to function, including features such as shopping carts, checkout, security, and basic website functionality.
These cookies generally cannot be disabled through our cookie-management tools where they are necessary to provide a service you have requested.
Analytics cookies
These cookies help us understand how visitors use our website and help us improve its performance and functionality.
Marketing cookies
These cookies may be used to measure advertising performance, build audiences, or provide more relevant advertising.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through the cookie settings available on our website and/or through your browser settings.
11. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand website traffic, measure marketing campaigns, improve our services, and advertise our products.
Depending on the tools we use, these providers may collect information such as device identifiers, IP addresses, browsing activity, interactions with our website, and information about advertisements you have viewed or interacted with.
Where legally required, we will obtain your consent before using non-essential analytics or advertising technologies.
12. Social Media
Our website may contain links, buttons, or integrations for social-media platforms.
If you interact with these features, the relevant social-media provider may collect information about your interaction and may associate it with your account on that platform.
Your use of social-media platforms is governed by the privacy policies and terms of those platforms.
13. Sharing Personal Data
We may share personal data with third parties where necessary for the purposes described in this Privacy Policy.
These parties may include:
- Payment processors;
- Shopify and ecommerce technology providers;
- Shipping and logistics providers;
- Warehouses and fulfillment providers;
- IT and hosting providers;
- Customer service providers;
- Email and marketing service providers;
- Analytics and advertising providers;
- Fraud prevention and security providers;
- Professional advisers, such as accountants, lawyers, and auditors;
- Government authorities, regulators, or law-enforcement agencies where legally required; and
- Other service providers where necessary to operate our business.
We do not sell your personal data as a standalone product to third parties.
14. International Data Transfers
Because we may sell products internationally and use service providers located in different countries, your personal data may be processed outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection law.
Depending on the circumstances, this may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.
15. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to fulfill contractual, legal, accounting, tax, dispute-resolution, and reporting requirements.
The exact retention period depends on the type of information and why we need it.
When personal data is no longer required, we will delete it, anonymize it, or otherwise securely dispose of it where reasonably possible.
16. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or other unlawful processing.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
17. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal data, including:
- The right to access your personal data;
- The right to correct inaccurate or incomplete personal data;
- The right to request deletion of your personal data;
- The right to restrict certain processing;
- The right to object to certain processing;
- The right to data portability;
- The right to withdraw consent where processing is based on consent; and
- The right to lodge a complaint with a competent data-protection authority.
These rights are subject to applicable legal limitations and exceptions.
18. How to Exercise Your Rights
If you would like to exercise a privacy right or have a question about how we process your personal data, please contact us:
Email: info@lureto-collection.com
Please provide sufficient information for us to identify your request and, where reasonably necessary, verify your identity.
We will handle your request in accordance with applicable data-protection law.
19. Complaints
If you have concerns about how we process your personal data, please contact us first at:
info@lureto-collection.com
If you are located in the European Union and believe that your rights have been violated, you may also have the right to lodge a complaint with the data-protection supervisory authority in your country of residence or the country where you believe an infringement occurred.
In the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
20. Children's Privacy
Our website is not intended to be used independently by children where doing so would be contrary to applicable law.
We do not knowingly collect personal data from children where such collection requires parental or guardian consent without obtaining the required consent.
If you believe that a child has provided us with personal data improperly, please contact us at info@lureto-collection.com.
21. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal data.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or data-processing practices.
The updated version will be published on this page with a revised "Last updated" date.
Where required by law, we will provide additional notice of material changes.
23. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Lureto Collection
Universe Zorg
Keurenplein 4 Box A5881
1069 CD Amsterdam
The Netherlands
KvK Number: 85521361
Email: info@lureto-collection.com
Website: www.lureto-collection.com
